Official 2013 Wakarusa Ticket FAQ
Please click on each of the questions below.
GENERAL TICKET QUESTIONS
-
General Admission
1 Event Pass per person + 1 Camping Pass per vehicle = OK!
-
VIP
1 VIP Pass per person + camping included with VIP = OK!
If you are confused, please contact Pipeline Ticketing at (785) 749-3434 or info@wakarusa.com-
"“Festival” includes the concerts, late night concerts, schedule activities, campgrounds, and parking lot. You cannot enter the festival - or any part of the festival - without an Event Pass per person and a Camping/Parking Pass per vehicle. You cannot come without an Event Pass and “just hang out with friends.”
- Please note: Box Trucks are not allowed on the festival grounds.
- Need it written out? Continue reading:
-
General Admission
Each person entering the festival requires their own Event Pass such as Full Event, Three Day or Two Day. All ages, including children of any age, require a paid admission ticket.
In addition to each person having their own Event Pass, every vehicle entering the festival requires a Camping or Parking Pass such as Main Venue, West Woods, or Day Parking. Up to 5 people can ride in one vehicle and split the cost of camping or parking. RVs and other oversized vehicles require an RV Pass.
-
VIP
Each person entering the festival requires their own VIP Pass. Specially priced Children VIP tickets are available for children ages 1 through 16.
Camping is included in the VIP ticket cost, so there is no need to purchase any additional camping passes with VIP. This includes RVs and oversized vehicles: you do not have to purchase an RV Pass if you have VIP tickets.
-
General Admission
- Up to 5 people may ride in one vehicle and split the cost of the Camping Pass.
>>
Don't forget! Each
person riding in the vehicle also requires their own Event Pass to enter
the festival. "Festival" includes the campgrounds, concert
fields, day parking and everything in between.
- Please note: Box Trucks are not allowed on the festival grounds.
-
| Motorcycles,
Cars, Vans, Trucks and SUVs up to 24 feet in length; no trailers or
campers |
Main Venue Camping,
Main Venue Camping with Wednesday Arrival,
West Woods Camping,
Riverside Camping,
Accessible Camping,
or Day Parking |
The following vehicles are considered an RV, and every RV entering the festival requires an RV Camping Pass:
- Any size RV: Class A, Class B or Class C
- Any size Bus
- Any vehicle wider or longer than a normal
15 passenger van
- Any vehicle towing a trailer, camper, RV or 5th wheel of any size. If you're hitching anything, it's an RV.
|
RV Unreserved @ Main Venue,
RV Unreserved @ Riverside,
RV Unreserved @ Accessible,
or Reserved Campsite |
Any vehicle
over 60 feet in length.
This 60 feet must include any hitched trailers or campers in the total length. |
That's pretty large man...
a minimum of 2 RV Passes is required |
-
VIP
- >>Don't forget! VIP Passes are a per person cost.
-
| Motorcycles,
Cars, Vans, Trucks, and SUVs |
No worries here: VIP tickets include the cost of camping, so you don't need to purchase any camping passes if you're going VIP! |
| RVs, oversized vehicles, campers, trailers, etc. |
No worries here: VIP tickets include the cost of camping, so you don't need to purchase any RV passes if you're going VIP!
Please note: while RVs are allowed in VIP camping at no extra charge, an RV Reservation is required. After you add VIP tickets to your shopping cart, you will be prompted to add an "RV Reservation for VIP" to your purchase. This reservation is free of charge; NO water or electric hookups are included. |
-
General Admission
- >>Don't forget! Each
person requires their own Event Pass to enter the festival, and each
vehicle requires a Camping Pass. Up to 5 people can ride in one
vehicle and split the cost of camping. "Festival" includes
the campgrounds, concert fields, day parking and everything in between.
| Full Event |
Reserved Campsite |
Wednesday May 29, 4:00 pm |
| Full Event |
RV Unreserved @ Main Venue |
Wednesday May 29, 4:00 pm |
| Full Event |
Main Venue Camping WITH Wed. Arrival |
Wednesday May 29, 4:00 pm |
| Full Event |
Accessible Camping Options |
Wednesday May 29, 4:00 pm |
| Full
Event |
Main Venue Camping |
Thursday May 30,
12:01 am |
| Full
Event |
West Woods Camping |
Thursday May 30,
12:01 am |
| Full
Event |
Riverside Camping |
Thursday May 30,
12:01 am |
| Full
Event |
RV Unreserved @
Riverside |
Thursday May 30,
12:01 am |
| Three Day |
ANY camping pass |
Friday May 31, 8:00 am |
| Two Day |
ANY camping pass |
Saturday June 1, 8:00 am |
In a nutshell: You cannot enter the festival, or any part of the festival, before your listed gate time. You cannot come early and "just set up camp for the night." If you arrive before your gate time, you will be turned around.
-
VIP
- >>Don't forget! VIP Passes are a per person cost.
| VIP Full Event |
Wednesday May 29, 4:00 pm |
| VIP Children |
Wednesday May 29, 4:00 pm |
| VIP Three Day |
Friday May 31, 8:00 am |
| VIP Two Day |
Saturday June 1, 8:00 am |
In a nutshell: You cannot enter the festival, or any part of the festival, before your listed gate time. You cannot come early and "just set up camp for the night." If you arrive before your gate time, you will be turned around.
VIP Three Day does not include Thursday arrival privileges. VIP Two Day does not include Friday arrival privileges.
- Single day tickets such
as "Friday Only" are not available for purchase. We cater
our ticket sales to those who come and camp the whole weekend
with us; hence music and camping festival. Mulberry Mountain
is a very rural and beautiful setting, and is best experienced by long
stays.
- No. All ages, including children of any age, require a paid admission ticket.
- A Family Campground is no longer provided. If you are bringing children to the festival, we suggest that you choose West Woods Camping or Riverside Camping since both of these campgrounds are more quiet and secluded than Family Camping.
VIP TICKETS
- VIP tickets are all inclusive
and come with: meals, beverage service, early arrival privileges (for VIP Full Event), bathroom
and shower facilities, exclusive upfront viewing at the main stages,
VIP pavilion and lounge, super friendly VIP staff to assist you with
settling into the festival and free camping in the shaded VIP campground. You do not need to purchase any additional camping passes with VIP.
Please visit our tickets page (Click Here To Visit Our Ticketing Page) for more information on VIP tickets.
- No. Children are not free in
VIP. Specially priced Children's VIP Passes are available for
ages 1-6 and 7-16. Adults ages 17 and older require a VIP Full
Event Pass or VIP Three Day Pass. Please visit our tickets page (Click Here To Visit Our Ticketing Page) for VIP Children's prices.
- Yes. Get your VIP
tickets early as they tend to sell out months in advance.
- No. The VIP campground
is a "gated community" in order to protect the many perks of the
VIP Program: shaded camping, meals, beverage service, bathroom facilities,
and VIP lounge. Only VIP Pass holders can enter the VIP campground.
VIP Pass holders are more than welcome to camp with their friends in
primitive, non-VIP camping.
- No. VIP includes
primitive camping in the ticket cost. VYou may bring an RV or pop up camper at no extra charge. There are no water/electric amenities with this “free RV Camping” option for VIP. You may bring a generator to provide your own power.
- We do offer water/electric amenities for an added $250 for the weekend for VIP patrons. You would be hooked up to a Wakarusa provided generator and a water truck would come by to service your camper every morning.
- While purchasing your VIP ticket in full, you will be prompted during checkout to add a “RV Reservation” to your shopping cart. The free option = no amenities. The $250 option = water/electric services. After adding the VIP pass to your shopping cart, you will see the following screen, click on “RV Reservation for VIP.”
- If you purchased a VIP ticket using the payment plan, please contact Pipeline Ticketing to make an RV Reservation at (785) 749-3434, 11am-4pm CST, Mon-Fri.
- Note: only VIP pass holders can enter the VIP
campground.
RVs
- Yes. All vehicles
considered an "RV" (see above question) require an RV Unreserved
Camping Pass or Reserved Campsite.
- All vehicles with an RV
Unreserved Pass are required to park in the designated RV Unreserved
Campground. Any vehicle that requires an RV Unreserved Pass but
arrives on site with Main Venue, West Woods, Riverside or Accessible
will be turned around.
- RV Unreserved does NOT
include any water or electric hookups. Small or silent generators
are allowed at all RV Unreserved campgrounds. "RV Unreserved
@ Main Venue" and "RV Unreserved @ Accessible" can access the
free water/dump station located on the Main Festival Venue. There
are no water/dump stations for "RV Unreserved @ Riverside."
Please review our Reserved Campsites option for campsites with water
and electric hookups. Visit our tickets page for more information (Click Here To Visit Our Ticketing Page) underneath "RV Camping Passes."
PURCHASING TICKETS
- Your order may have not
completed successfully... oops! Feel free to contact Pipeline
Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday, or info@pipelineticketing.com AT LEAST one week prior to the festival.
Any ticket issues within 1 week of the festival need to be addressed
at the on-site Box Office.
- TICKETS: Buyer beware when
purchasing from a third party such as Ebay or Craigslist; tickets purchased
through these avenues CANNOT BE GUARANTEED.
- WRISTBANDS: DO NOT PURCHASE
WRISTBANDS FROM ANY INDVIDUAL FOR ANY REASON; THEY ARE NOT VALID!
- Yes. A Payment plan is available
up until March 18, 2013 for purchasing Full Event Passes, VIP Full Event
Passes and both RV Packages with 3 easy payments. You must create
and sign into your online account when purchasing through the payment
plan. 1/3 of the base price plus all service and shipping fees
are due at the time of purchase, and the remaining 1/3 payments are
deducted automatically from your stored credit card on April 1
and May 1, 2013. Please visit our tickets page for more information (Click Here To Visit Our Ticketing Page) and click on Payment Plan Details.
TICKET ORDERS
- Please contact Pipeline
Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday or info@pipelineticketing.com AT LEAST one week prior to the festival.
Any ticket issues within 1 week of the festival need to be addressed
at the on-site Box Office.
- ALL TICKET SALES ARE FINAL;
NO CANCELLATIONS, REFUNDS or EXCHANGES for ANY REASON. For all
other changes (i.e. address changes, Will Call name changes, etc.),
contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday
or info@pipelineticketing.com AT LEAST one week prior to the festival.
Any ticket issues within 1 week of the festival need to be addressed
at the on-site Box Office.
- File a police report and
contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday
or info@pipelineticketing.com. Have a scanned or electronic copy of
the police report ready.
- Treat your tickets as if
they are cash. Lost or damaged tickets will NOT be reissued; this policy will be strictly enforced.
Keep tickets in a cool, dry and safe place. Think about it: if
you lose money after taking it out of the ATM, can you get new money
from the bank? Nope.
PRINT PASS
- First, remain calm.
Did you check your spam/junk folder? If your PrintPasses are not
there either, do not fret as you have an order confirmation. DO
NOT PURCHASE NEW TICKETS; YOU WILL NOT BE REFUNDED FOR MAKING MULTIPLE
ORDERS. Contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST,
Monday-Friday, or info@pipelineticketing.com AT LEAST one week prior to the festival.
Any ticket issues within 1 week of the festival need to be addressed
at the on-site Box Office.
- Yes. You can access your
PrintPasses up to five times. But before trying to print again,
check that you have enough ink in your printer and the latest Adobe
PDF reader. If you are still having troubles printing at home,
contact Pipeline Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday,
or info@pipelineticketing.com AT LEAST one week prior to the festival.
Any ticket issues within 1 week of the festival need to be addressed
at the on-site Box Office.
SHIPPING TICKETS
-
*****ALL TICKETS, including PrintPass, BEGIN SHIPPING IN FEBRUARY 2013.*****
|
Shipping Option |
Cost |
How is it delivered? |
Expected Delivery
Time |
Is the
delivery tracked? |
| PrintPass |
$1.50 per ticket |
Email |
You will receive an email in February with instructions on how to download and print your
ticket(s). Be sure and check your spam/junk folder for this email
too. |
Yes |
| USPS Mail |
$1.50 per order |
First Class USPS
snail mail |
Allow the USPS a full 4-6 weeks to
deliver your order. |
No |
| USPS Priority |
$7.00 per order |
Priority USPS mail |
Allow the USPS a full 1-2 weeks to
deliver your order. |
No |
| FedEx |
$15.00 per order |
FedEx "Express Saver"
|
Allow FedEx up to 7 days to deliver
your order.
You will receive an email directly
from FedEx with your tracking number when your order is shipped, and
be sure to check your spam/junk folder for the email from FedEx. |
Yes |
| International Shipping* |
$15.00 per order |
USPS Priority Flat Rate International |
Allow the USPS a full 4-6 weeks to
deliver your order. |
No |
| Will Call |
FREE! |
Tickets are held for you at the festival
Box Office |
Simply bring a valid photo ID and
the card used to make the purchase to the Box Office to pick up your
tickets at the festival. |
n/a |
Payment
Plans: your third and final payment is due on May 1, 2013 on the
credit card stored on file. Once your third and final payment
is successful, your tickets will then ship by the shipping option you
chose during your purchase.
* Through trial and error, we strongly
urge you to avoid shipping internationally due to its high cost and
low guarantee of delivery. Please consider having your tickets
to be picked up at Will Call; have your tickets shipped to a friend/family member in the states;
or have your tickets emailed to you with PrintPass. |
*****ALL TICKETS, including PrintPass, BEGIN SHIPPING IN FEBRUARY 2013.*****
- Please contact Pipeline
Ticketing at (785) 749-3434, 11am-4pm CST, Monday-Friday or info@pipelineticketing.com AT LEAST one week prior to the festival.
Any ticket issues within 1 week of the festival need to be addressed
at the on-site Box Office.
COMING TO THE FESTIVAL
-
General Admission
- >>Don't forget! Each
person requires their own Event Pass to enter the festival, and each
vehicle requires a Camping Pass. Up to 5 people can ride in one
vehicle and split the cost of camping. "Festival" includes
the campgrounds, concert fields, day parking and everything in between.
| Full Event |
Reserved Campsite |
Wednesday May 29, 4:00 pm |
| Full Event |
RV Unreserved @ Main Venue |
Wednesday May 29, 4:00 pm |
| Full Event |
Main Venue Camping WITH Wed. Arrival |
Wednesday May 29, 4:00 pm |
| Full Event |
Accessible Camping Options |
Wednesday May 29, 4:00 pm |
| Full
Event |
Main Venue Camping |
Thursday May 30,
12:01 am |
| Full
Event |
West Woods Camping |
Thursday May 30,
12:01 am |
| Full
Event |
Riverside Camping |
Thursday May 30,
12:01 am |
| Full
Event |
RV Unreserved @
Riverside |
Thursday May 30,
12:01 am |
| Three Day |
ANY camping pass |
Friday May 31, 8:00 am |
| Two Day |
ANY camping pass |
Saturday June 1, 8:00 am |
In a nutshell: You cannot enter the festival, or any part of the festival, before your listed gate time. You cannot come early and "just set up camp for the night." If you arrive before your gate time, you will be turned around.
-
VIP
- >>Don't forget! VIP Passes are a per person cost.
| VIP Full Event |
Wednesday May 29, 4:00 pm |
| VIP Children |
Wednesday May 29, 4:00 pm |
| VIP Three Day |
Friday May 31, 8:00 am |
| VIP Two Day |
Saturday June 1, 8:00 am |
In a nutshell: You cannot enter the festival, or any part of the festival, before your listed gate time. Yyou cannot come early and "just set up camp for the night." If you arrive before your gate time, you will be turned around.
VIP Three Day does not include Thursday arrival priveleges. VIP Two Day does not include Friday arrival priveleges.
- Every person who is first
entering the festival needs to visit one of our Toll Booths. Toll
Booths are where you exchange your Event Pass tickets for wristbands,
and Camping Pass tickets for windshield stickers. All patrons
must FIRST go through one of the Toll Booths BEFORE proceeding to your
camping area or day parking lot.
- Wakarusa has two Toll Booths:
North Toll Booth and South Toll Booth
- North Toll Booth - located
8 miles north of the Main Festival Venue, the North Toll Booth will
be open from 4:00 pm CST on Wednesday May 29 through 11:59 pm Thursday
May 30.
- South Toll Booth - located
3 miles south of the Main Festival Venue, the South Toll Booth will
be open from 24 hours starting at 4:00 pm CST on Wednesday May 29
through 4:00 pm CST on Sunday June 2. The South Box Office is
our "main" box office.
-
Toll Booth maps. Click to enlarge.
BOX OFFICE and MISCELLANEOUS INFO
- Wakarusa has two Box Offices:
North Box Office and South Box Office
- North Box Office - located
8 miles north of the Main Festival Venue, the North Box Office will
be open from 4:00 pm CST on Wednesday May 29 through 11:59 pm Thursday
May 30.
- South Box Office - located
3 miles south of the Main Festival Venue, the South Box Office will
be open from 24 hours starting at 4:00 pm CST on Wednesday May 29
through 11:59 pm CST on Saturday, June 1. The South Box Office is
our "main" box office.
-
Toll Booth maps. Click to enlarge.
- Yes. You can enter and exit the
festival, but please be advised that you will have to go through the
security checkpoint each time. Keep in mind that Mulberry Mountain
is a very secluded and rural site with the closest town being 30 minutes
away or further.
- Gates are open 24 hours
at Wakarusa. In the event there is a safety concern, Wakarusa
reserves the right to restrict traffic to a defined period during daylight
hours.
- "Wakarusa" includes
Pipeline Productions Inc., OK Productions Inc., Mulberry Mountain Lodging
and Events LLC, and their affiliates. "Festival" includes the concerts
and concert areas, stage areas, activities and activity areas, shopping
areas, campgrounds, parking lots, and any other area or activity deemed
as "festival" by Wakarusa.
- ALL SALES ARE FINAL. NO
REFUNDS or EXCHANGES for ANY REASON. All acts, times and locations are
subject to change without notice. You are buying ticket(s) to the festival,
not to see a single band; artist cancellation of any kind is not grounds for a refund. Festival is RAIN or SHINE; Wakarusa reserves the right to limit stage sets during severe weather. Your safety is our #1 concern.
- Wakarusa has in-house photography and video staff roaming the festival grounds for footage. Ticket users consent to their image being used by Wakarusa, especially if you stop and pose for the media staff.
- You exchange your ticket
for a wristband; wristbands are VOID if removed, exchanged, transferred,
tampered or altered in any way (including cutting off the excess fabric).
Counterfeited tickets and/or wristbands will be confiscated, and the
persons holding, using, wearing or selling counterfeit ticket(s) and/or
wristband(s) will be ejected from the festival and are subject to prosecution
under local, state and federal laws.
- Use caution when enjoying
the many activities at the festival; participation in any activities
are at your sole discretion. Wakarusa cannot be held liable for any
injuries or property damage that result from your participation in these
activities.
- All persons determined by
Wakarusa to be acting in an illegal, offensive or disorderly fashion
will be ejected from the festival without refund. All persons and vehicles
are subject to a security search for illegal or prohibited contraband.
If you are removed from the festival for any reason, you will not be
allowed back into the festival even with the purchase of a new ticket.
- The same people who operate
all of Pipeline Ticketing are the same people who run the Box Office
during the festival. Any and all last minute ticket issues need
to be addressed at the Box Office directly. "Last minute" includes
trying to contact Pipeline Ticketing via phone or email from Saturday
May 25 through Sunday June 2, and "ticket issues" includes anything
related to tickets, purchased tickets, and attempted ticket purchases
to the Wakarusa Music and Camping Festival. While we at Pipeline Ticketing have every intention to answer the phones
and email account during the festival, it is NOT guaranteed as we are
busy running the Wakarusa Box Offices. All ticket sales are final!
There are no refunds for "I tried to get a hold of you, but no one
answered." Come see us at the Box Office, we're
there to help you!
CONTACT US
- First, please visit our
Festival FAQ that covers more festival information such as our rules,
pet policies, directions, and more! http://wakarusa.com/2012/faq.asp
- Contact Pipeline Ticketing
at (785) 749-3434, 11am-4pm CST, Monday-Friday, or info@pipelineticketing.com AT LEAST one week prior to the festival.
Any ticket issues within 1 week of the festival need to be addressed
at the on-site Box Office.
